Chat with Paul D. Dalton, MS, LPCC-S, LCADC-updated 3/2024

What makes your business stand out from other therapy providers?

Over 23 years of experience and over 54 providers in 5 locations with 7 live administrative assistants really helps!

Our professionals care about our clients and the professional duties and obligations they have assumed. That one sentence describes it best. It is our people. The therapist and/or counselor you work with has a higher calling than getting paid. We only hire highly experienced counselors and therapists that will treat you with dignity and respect. Some we have trained from their first clinical experience. We care about the outcome of our clients, their families and loved ones, and about our ongoing reputation in the community. Our staff take care of themselves mentally, physically, and spiritually. They have to. The work is tough sometimes, but very rewarding. Our clients appreciate that we care and do this very well. We actually answer our phone daily. It is important that we are here for you and don't run a chat or online service only. This is a person to person profession. We won't let you down.

What was the inspiration to start or run this business?

Many people that help people seem to love their work. I do! So does my clinical staff. If I am going to work for an entire day, week, and career, why not do something I love and that makes the world a better place? Working with people to provide a safe place for counseling and wonderful clinicians that help others is the why! Somewhere during my first psychology class a strong calling to help others developed. It's as strong as ever today! Taking care of our clients, patients, staff and professionals is what I love so much about this wonderful life I have been given.

What do you love most about your job?

Assisting people in the challenge of solving issues in life, seeing them overcome challenges, and living life to the fullest. These are the rewards I get every single day. Getting cards, letters, and emails from our clients letting us know in some small way we have made a difference is a plus! Building the practice was/is fun, but so is taking care of our people.

What is the best feedback you’ve ever received from a customer?

"Thank you for saving my life!" I am not taking the credit, but that was awesome to hear. We give the clients credit for making and maintaining changes in their lives. Our job is to provide the environment for change and to assist. Watching it happen, is the best reward ever.

Why don't you take Medicaid and Medicare?

There are several reasons. First, we usually do have at least one provider accepting Medicaid. Always ask. Secondly, the combination of very low reimbursement rates, high managed care claim issues, and the inability to charge for missed appointments creates a situation where we couldn't afford to pay the type of provider we seek. These are highly experienced, well trained, and very set professionals. I want the best quality in service and most professional providers we can serve our clients with. Lastly, my providers decide what they want to do. I believe in freedom and flexibility. They have voted down these options repeatedly for the most part. 

What is your advice to people seeking services?

Don't Give Up! If you don't find someone that fits with you well, keep looking we are here! Good providers start with a great organization and are led by people that really care. Clinical expertise, quality care, ethics and professionalism start from the top of the provider group. Make sure they have a great reputation, are well intentioned, and other professionals agree.

Please seek out and get information about proven clinicians. Time and time again we see people that went for help and chose a provider based on their website, a phone conversation, first availability, or their picture. Please, please make sure your provider has been in business for some time, at least 10 years. Ask around about a provider that you might want to use. Ask your physician, or a trusted person in the community. Don't ignore reviews, but seek out the best counselor based on information you collect. Some agencies get fake or paid reviews, while others may be unfairly downgraded by 1-2 upset people. Read the reviews. Many times you can understand if the person or the provider was unrealistic. Most importantly, go with your instincts once you meet your provider. Is the office right? Do they treat you well? Are you important? Does the provider inform you fully of the process you are engaging in? Do they act like an expert, or a partner in helping you reach your goals? If they don't seem professional, they probably aren't. The rest of your services are likely to reflect this. Lastly, do some research on their experience and credentials. Many organizations hire brand new clinicians and pay them very little to help you. Ask them, questions like "How long have you, yourself, been an independently licensed provider?" "How long has this company been in business?" "Are you required to be under supervision?"

Unfortunately, I have experienced many people that were not out to help, but to take advantage of. If you run into to one of these people, give us a call and I can help you file a complaint with the proper authority. Although this represents only a few people in the helping profession, this should never happen. 

We offer  many clinicians with multiple specialties and professional talents. I hope you give us a chance to help. If we can't, we can probably refer you to a reputable provider. I hope your experience in getting what you need is a life changing experience. Please give us a call. 

Paul Dalton, MS, LPCC-S, LCADC

Licensed Professional Clinical Counselor

Practice Owner and Clinical Supervisor

Paul and his offices have helped thousands of people reach their goals in Kentucky. Call 859-338-0466 or contact them today!