New Clients


Welcome to the beginning of a new you!

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Welcome New Clients

As a new client with us, you are extremely important. Below you will find directions, required paperwork, and maps for your first appointment. Many of our clients are under stress and have anxiety about the first appointment. Our office administrative staff and our clinicians understand this. We are here to help. Call us if you need to. We will be ready for you and do not want to allow a minor issue with the process to prevent you from coming in to reach your goals. Visiting the counseling process lets you know what to expect on your first visit.

Below are some helpful links, including directions. In addition to the counseling services we provide, we are including some helpful links to other websites.

Location Directions

Here is some information to make to your first appointment go well.


If your online access is limited, please call us at 859.338.0466 and we will help you step by step. It is our pleasure to help you. We know starting the process can be difficult, and we are here to help. Our admins answer the phones M-F 8:30am to 5:00pm M-F.


All of our professionals accept major insurance and EAP plans. Please ask when scheduling.

You can select a professional by calling us or by visiting: https://www.counselinglexingtonky.com/counselors-therapists


If you are unsure, please ask when scheduling and we can match you with a helping professional.


Please complete the portal invitation from your provider and finish all of the online paperwork prior to your appointment.


If you have selected a counselor to work with, please call our main number 859.338.0466 to schedule an appointment. If you have completed the online paperwork, please mention that to our administrative staff.



If you would like to use insurance, please call your insurance company and request an authorization to use our services. Obtain the authorization with the clinician you are seeing unless advised to do something different.


Our maps, directions and links above and below on this page will give you directions and information to help you reach your first appointment or click here: https://www.counselinglexingtonky.com/locations



If you need to change or reschedule your appointment, please do so with an appropriate notice. If it is less than 24 hours, please contact the professional directly at their emergency number.


Please note that your clinician will meet you at your scheduled time. Our offices do not require a check in procedure. At times, our staff may run a little late. Please understand that they will give you the undivided attention you deserve.  Thank you. We look forward to helping.


Mental Health Links


Psychiatry


Other Helpful Links


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